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Field Engineering

Break Fix Services

Fast, certified on-site hardware repair across 190+ countries — with 4h, 8h, and NBD SLA options and a 2.4-hour average resolution time.

190+
Countries covered
4h
Fastest SLA option
2.4h
Avg resolution time
10K+
Certified engineers
What we deliver

What’s included in Break Fix Services

🖥️

Hardware Diagnostics

On-site fault diagnosis for servers, workstations, network switches, and storage arrays. We identify root cause fast.

🔧

Component Repair & Replacement

Swap failed parts using OEM or certified third-party components. Multi-vendor expertise across Dell, HP, Cisco, and more.

📶

Network Equipment Repair

Routers, switches, firewalls, and cabling — we handle layer 1 and layer 2 physical issues wherever they occur.

⏱️

SLA-Backed Response

Choose the SLA that fits your operations: 4-hour, 8-hour, or next business day. We meet our commitments.

🌍

Global Dispatch

Engineers dispatched from a local pool in 4,348 cities. No travel costs, no delays from sourcing remote technicians.

📋

Full Incident Documentation

Every job is fully documented with sign-off reports. Integrates with your ITSM ticketing system of choice.

Why IP Global

Why enterprises choose us

01

Zero overseas travel costs

Engineers are always local. You pay for the work, not the flight.

02

Multi-vendor certified

Dell, HP, Lenovo, Cisco, Juniper and more — one partner for your entire hardware estate.

03

Proven at scale

50,000+ service tickets globally. Bridgestone, Mastercard and Accenture trust us with critical infrastructure.

04

GDPR compliant

All engineers are background-verified. Data handling follows GDPR and regional compliance requirements.

How it works

Simple. Fast. Global.

01

Raise a ticket

Submit via portal, email, or phone. We respond in 10–15 minutes during business hours.

02

Engineer assigned

A local, certified, background-verified engineer is matched and confirmed.

03

On-site repair

Engineer arrives within your chosen SLA window and resolves the fault.

04

Report & close

Full service report delivered. Ticket closed in your ITSM system.

Need an engineer on-site today?

Tell us your location, hardware type, and urgency — we’ll confirm an engineer and SLA within 15 minutes.