Global IT Field Engineering

One Partner for
Global IT Execution.

Consistent, reliable IT operations — across every location. IP Global deploys 10,000+ certified field engineers across 190+ countries with a 2.4-hour average resolution time.

190+
Countries
10K+
Engineers
700+
Clients
98%
SLA Met
Global Operations — LiveACTIVE
20,940+
Tickets executed in last 24 months
4,348
Cities covered
50K+
Cases closed
98%
SLA met
2.4h
Avg resolution
4h
SLA Option
8h
SLA Option
NBD
SLA Option
10–15 minResponse Time
🕐
2.4 hrsAvg Resolution
📋
4h/8h/NBDSLAs Available
🔒
GDPRCertified & Compliant
🌎
4,348Cities Covered Globally
Trusted by global enterprises across 6 industries
Mastercard · Boeing · Bridgestone · Accenture · Nike · Levi's · BT Visa · Unilever · Ralph Lauren · Telefonica · Cisco · General Electric · Tesco · SC Johnson · Mastercard · Boeing · Bridgestone · Accenture · Nike · Levi's · BT Visa · Unilever · Ralph Lauren · Telefonica · Cisco · General Electric · Tesco · SC Johnson
Why IP Global

Chosen by global enterprises
because reliability isn't optional.

700+ clients trust IP Global to keep their IT operations running — across 190+ countries, 24 hours a day.

01

Truly Global Coverage

10,000+ certified engineers across 190+ countries and 4,348 cities. Whether you need one engineer in Lagos or 500 across North America, we deliver without compromising on quality.

02

Response in Minutes, Not Hours

Our 10–15 minute response time and 2.4-hour average resolution time set the standard. When your business is down, every minute costs — we make sure those minutes are few.

03

Enterprise-Grade Security

Every engineer is background-verified (BGV) before deployment. Our processes are GDPR certified, and we provide full chain-of-custody documentation for every engagement.

04

50,000+ Cases. 98% SLA Met.

We've successfully closed over 50,000 support cases across 700+ clients since 2016 — maintaining 98% SLA adherence globally across all service categories and regions.

Global Reach

Active in 4,348 cities
across 190 countries

Our engineer density spans every major continent — with the highest coverage in USA, Germany, India, UK, France and Australia. Wherever your business operates, we're there.

20,940
Tickets last 2 years
4,348
Cities covered
9,611
US tickets alone
48
US states covered
190+
Countries with active engineer coverage
🇺🇸 USA: 2,000 🇩🇪 Germany: 1,800 🇮🇳 India: 1,800 🇬🇧 UK: 1,500 🇫🇷 France: 1,400 🇦🇺 Australia: 800
Client Results

Delivering for the world's
leading organisations

Bridgestone
Automotive
4,140
Infrastructure & deployment tickets executed across US locations — our single largest client engagement by volume.
Mastercard
Technology / Finance
3,842
End-user support tickets resolved globally with consistent SLA adherence across multiple countries and regions.
Accenture
Corporate / Consulting
2,630
End-user IT support across enterprise operations spanning 48 US states with a 91% completion rate.
Industries We Serve

Built for your sector

Deep expertise across six major industries with proven delivery track records in each.

💻
Technology
🚘
Automotive
🛍
Retail
📦
FMCG
📡
Telecom
Aviation
How We Work

From request to resolution in minutes

Our streamlined process gets your IT issue handled fast — with full transparency at every step.

01

Submit Request

Contact us by email or phone. Service requests get a response within 10–15 minutes during business hours.

02

Scope & Quote

Our team reviews requirements, matches certified engineers, and provides pricing per your SLA needs.

03

Engineer Dispatched

A background-verified, certified engineer is dispatched to your location — locally sourced, globally managed.

04

Resolved & Documented

Work is completed to spec, signed off, and fully documented. You receive a service report and can track every ticket.

Our Offices

Headquartered in Poland.
Present everywhere.

🇵🇱
Poland (HQ)
Ul. Piłsudskiego 74/Lokal 320, 50-020 Wrocław
🇦🇪
UAE
Dubai Digital Park 1, Dubai Silicon Oasis
🇬🇧
United Kingdom
Linen Hall, 162–168 Regent Street, London W1B 5TB
🇺🇸
USA
806 Green Valley Road, Suite 200, Greensboro NC 27408
🇩🇪
Germany
Regional office — serving DACH region

Ready to scale your IT operations globally?

Tell us your requirements and we'll respond within 15 minutes with a tailored proposal — no commitment required.

🇬🇧 UK: +44 1913002247 🇺🇸 USA: +1 315-503-6247 info@ipglobal247.com