IPGlobal served as Mastercard's end-user IT support partner across multiple countries, delivering consistent, BGV-cleared engineering support with full SLA accountability — resolving 3,842 tickets with a 98% completion rate under a single unified engagement.
Mastercard's global IT operations require consistent, reliable end-user support across multiple countries and time zones. Managing IT support for a payments technology company is not like managing IT for a typical enterprise — every on-site engineer must meet strict background verification standards, every engagement must be logged, tracked, and reportable, and service quality must be uniform regardless of geography.
A fragmented multi-vendor approach creates too much risk for an organisation where security, compliance, and SLA performance are non-negotiable. Mastercard needed a single partner with genuine global reach and the operational discipline to maintain a 98%+ completion rate across a high volume of end-user support requests worldwide.
IPGlobal served as Mastercard's end-user IT support partner across multiple countries, providing BGV-cleared engineers at every location. Our global operations model ensured a single point of accountability — consistent methodology, SLA tracking, and reporting across all countries within a unified engagement structure.
Every ticket was managed through IPGlobal's centralised dispatch and reporting system, giving Mastercard full visibility into support performance across their international estate. With 3,842 tickets handled and a 98% completion rate, IPGlobal demonstrated the discipline and scale required to be a trusted IT support partner for one of the world's most security-conscious technology organisations.
IPGlobal resolved 3,842 Mastercard IT support tickets across multiple countries with a 98% completion rate — consistently meeting the strict SLA and security standards expected of a global payments technology organisation. With BGV-cleared engineers, unified reporting, and a single-partner operational model, IPGlobal delivered the accountability and performance that earned an ongoing trusted partnership with Mastercard.
IPGlobal provides BGV-cleared end-user IT support with single-partner accountability across multiple countries — built for organisations where security, compliance, and SLA performance are non-negotiable.
