Certified on-site engineers performing physical tasks in data centres and remote locations — your eyes, hands, and expertise wherever you need them.
When something needs to be done at a site — but your team can't be there — IPGlobal's remote hands engineers step in. Available 24/7, cleared for data centre access, and responding within 2 hours, our engineers act as your local presence for any physical IT task, anywhere in the world.
From emergency reboots and cable patching to equipment swaps and visual inspections, every task is executed to your instructions and documented with timestamped photos. We work in colocation facilities, carrier hotels, enterprise data centres, and remote edge locations across 190+ countries.
Professional racking and stacking of servers, switches, patch panels, and PDUs in data centre and colocation environments. Engineers follow your rack diagrams and cabling standards precisely.
Structured cabling, cross-connect patching, SFP installation, and cable management in MDF and IDF environments. Work follows BICSI standards and your cable labelling conventions.
Physical power cycling of servers, network devices, and UPS units under your remote instruction. Engineers confirm device status via LED indicators and console output, with photo confirmation.
Physical replacement of hard drives, SSDs, SFP modules, power supply units, and other hot-swap or cold-swap components — following your procedure and vendor guidance to the letter.
Beyond simple physical tasks — our engineers can follow structured troubleshooting guides, connect console cables, relay outputs to your remote engineers, and perform guided diagnostic procedures.
Site walkabouts, equipment visual checks, LED status verification, and environmental observations — all documented with timestamped photographs and a written report delivered within 2 hours.
Task raised via portal, phone, or email. Requirements, location, access instructions, and any special considerations confirmed upfront.
The nearest cleared, available engineer is assigned to the task. ETA confirmed and communicated within minutes of task acceptance.
Engineer coordinates site access with the data centre or facility, presenting credentials and completing any required visitor or security processes.
Engineer performs the physical task under remote direction, photographing before and after states and confirming outcomes in real time.
A full task completion report with timestamped photos, observations, and engineer sign-off is delivered within 2 hours of task completion.
Remote hands tasks don't wait for business hours. IPGlobal engineers are available around the clock, every day of the year — including weekends and public holidays globally.
Engineers working in colocation environments hold appropriate security clearances, NDA coverage, and data centre safety certifications — giving you confidence in who has access to your infrastructure.
2-hour response available in major data centre markets. Engineers are pre-positioned and familiar with colocation facilities to minimise travel time and get on-site fast.
Every task is documented with timestamped before-and-after photographs, written task notes, and engineer sign-off — providing an auditable record for your ITSM and change management processes.
190+ countries covered with consistent service standards. Whether you need remote hands in Frankfurt, Singapore, Sao Paulo, or Johannesburg, IPGlobal delivers the same quality of engineer and documentation.
Raise ad hoc tasks as needed or pre-book engineers for planned maintenance windows. No minimum commitment — you only pay for what you need, with transparent per-task pricing available.
Remote hands services provide certified on-site engineers to perform physical tasks in data centres, colocation facilities, and remote locations on your behalf. Instead of travelling to a site yourself, IPGlobal dispatches a cleared, trained engineer to carry out tasks under your remote direction — from cable patching to device reboots and equipment swaps.
IPGlobal remote hands engineers can perform racking and stacking, cable management and patching, device reboots and power cycling, SFP and media replacement, hard drive swaps, visual inspections, LED/port status reporting, KVM connections, console access, and basic smart hands troubleshooting tasks — all with photo documentation.
Yes. IPGlobal engineers working in data centres and colocation facilities hold appropriate security clearances, NDA coverage, and have completed data centre safety training. We regularly support colocation environments operated by Equinix, Digital Realty, CyrusOne, and others worldwide.
IPGlobal offers 2-hour response remote hands in most major data centre markets, with 24/7 availability including weekends and public holidays. Response times in more remote locations vary and are confirmed during tasking. Scheduled tasks can also be booked in advance for planned maintenance windows.
Every remote hands task is documented with a task completion report including a description of work performed, timestamped photos before and after the task, any observations or anomalies noted, and engineer sign-off. Reports are delivered within 2 hours of task completion.
Yes. IPGlobal provides remote hands coverage across 190+ countries. Our global engineer network means we can support data centres, remote offices, exchange points, and edge locations in virtually any market — with consistent service standards and reporting wherever the site is located.
Talk to an IPGlobal remote hands specialist today. We'll confirm coverage, response times, and pricing for your location — with no obligation.
