Third-party comprehensive hardware maintenance for servers, networking, and storage — replacing OEM support at a fraction of the cost without sacrificing service quality.
OEM maintenance contracts are expensive, inflexible, and routinely price organisations into unnecessary hardware refreshes. IPGlobal's comprehensive third-party maintenance service gives enterprises, government agencies, and managed service providers full hardware support across their entire IT estate — servers, networking, and storage — under a single, cost-effective contract.
With 10,000+ certified engineers in 190+ countries, pre-positioned spare parts, and a 24/7 NOC, IPGlobal delivers 4-hour on-site response SLAs that match or exceed what OEMs offer — at a fraction of the price.
Comprehensive break-fix and preventive maintenance for rack, blade, and tower servers across all major vendors. Our certified engineers handle hardware faults, component replacement, and firmware management to keep your compute infrastructure running at peak reliability.
Maintenance and break-fix for routers, switches, firewalls, and load balancers across Cisco, Juniper, HPE Aruba, and other OEMs. We hold extensive spare parts inventories and deploy certified network engineers to resolve faults within your agreed SLA window.
Expert support for SAN, NAS, and object storage arrays from NetApp, EMC, Hitachi, IBM, and Pure Storage. Drive replacements, controller failures, and firmware upgrades are handled by engineers trained on the specific storage platforms in your environment.
Scheduled on-site preventive maintenance visits (PMVs) ensure hardware issues are identified and resolved before they cause unplanned downtime. Engineers conduct health checks, clean hardware, test components, and validate configurations against manufacturer specifications.
24/7 emergency break-fix dispatch with 4-hour on-site SLA options across 190+ countries. From a failed PSU to a complete server board failure, our logistics network ensures spare parts and a certified engineer reach your site within the agreed response window.
Detailed SLA performance reporting delivered quarterly, covering mean time to respond (MTTR), incident volumes, parts usage, and engineer utilisation. Our service management platform gives you real-time visibility into every open and closed ticket across your estate.
We audit your full IT estate — serial numbers, models, locations, and current support status — to build an accurate asset register.
Coverage requirements, asset criticality tiers, and geographic coverage are defined and mapped against available SLA options.
A bespoke maintenance contract is drawn up with agreed response times, escalation paths, and reporting cadence for each asset group.
Certified engineers are assigned to your account, spare parts pre-positioned at nearest depots, and the 24/7 NOC onboarded to your environment.
Regular service reviews cover SLA performance, incident trends, parts availability, and upcoming contract renewals or asset changes.
Switching to IPGlobal's third-party maintenance saves most organisations between 50% and 70% on hardware support costs — freeing budget for strategic IT investment rather than OEM licence fees.
One contract, one account team, one invoice — covering Cisco, Dell, HPE, Juniper, NetApp, IBM, and 100+ other OEM brands. No more managing dozens of separate OEM agreements.
Every IPGlobal engineer holds relevant vendor certifications for the hardware they support. Ongoing training programmes ensure our engineers stay current with the platforms in your environment.
Not all hardware is equally critical. IPGlobal lets you assign different SLA tiers to different asset groups within the same contract — ensuring your most important systems get the fastest response.
Pre-positioned spare parts depots in 190+ countries ensure we can meet 4-hour on-site SLAs wherever your infrastructure is located — with no reliance on OEM supply chains.
Our global Network Operations Centre monitors your supported hardware estate around the clock, proactively identifying anomalies and triggering engineer dispatch before faults become outages.
Third-party maintenance (TPM) is hardware support delivered by an independent provider rather than the original equipment manufacturer. IPGlobal's certified engineers provide the same level of break-fix, preventive maintenance, and parts replacement as the OEM — at significantly reduced cost. TPM is widely used for servers, networking gear, and storage arrays across enterprise environments.
TPM typically costs 50–70% less than equivalent OEM contracts while delivering comparable or faster SLAs. Unlike OEMs, IPGlobal supports multi-vendor estates under a single contract and continues supporting hardware beyond its official end-of-life date. You also gain a dedicated account team rather than dealing with multiple OEM support portals.
Yes. IPGlobal specialises in maintaining hardware that OEMs no longer support. We hold an extensive inventory of spare parts for end-of-life and end-of-support equipment, enabling you to continue operating existing infrastructure safely while planning your migration at your own pace.
IPGlobal offers flexible SLA tiers including 4-hour on-site response, next business day, and 24x7x4 options across 190+ countries. SLAs are customisable per asset group, allowing critical infrastructure to carry a faster response time than lower-priority equipment within the same contract.
We support all major OEM brands including Cisco, Dell, HPE, Juniper, NetApp, EMC, IBM, Lenovo, Brocade, and Hitachi, among many others. Our engineers hold vendor-specific certifications and we maintain parts inventories for hundreds of hardware models across each supported brand.
Organisations typically save between 50% and 70% on hardware support costs when switching from OEM maintenance contracts to IPGlobal's third-party maintenance. Savings are highest for large multi-vendor estates and for hardware approaching or past end-of-life. We provide a detailed cost comparison as part of the scoping process.
Talk to an IPGlobal hardware maintenance specialist today. We'll audit your current OEM contracts and provide a no-obligation cost comparison within 24 hours.
