Field Engineering Services

End User Computing

End-to-end end user computing services — device provisioning, deployment, lifecycle management, and desktop support to keep your workforce productive globally.

What We Do

Keep Every Employee Productive — Everywhere in the World

The modern workforce is distributed, device-diverse, and always on. Managing end user computing at enterprise scale — across multiple geographies, OS platforms, and device types — demands more than an in-house IT team can deliver alone. IPGlobal provides the engineering resource, platform expertise, and global logistics to make it seamless.

From zero-touch deployment that ships devices directly to employees' homes, to VDI environments that virtualise the desktop entirely, to same-day hardware swap programmes that eliminate downtime — our EUC services are built around uptime, security, and user experience at global scale.

What's Included

Every Engagement Covers

  • Device procurement, imaging, and configuration
  • Zero-touch deployment via Autopilot or Apple Business Manager
  • MDM enrolment and policy management
  • Software deployment and licence tracking
  • Break-fix and same-day swap coverage
  • Full asset lifecycle tracking and reporting
  • Secure device retirement through certified ITAD
Our Services

Full-Spectrum End User Computing Services

Device Provisioning & Zero-Touch Deployment

Devices arrive pre-configured and auto-enrolled via Windows Autopilot or Apple Business Manager — employees simply power on and get straight to work. We handle imaging, policy assignment, application installation, and MDM enrolment with zero manual IT touch at the endpoint.

Virtual Desktop Infrastructure (VDI)

Design, deployment, and optimisation of Citrix, VMware Horizon, Microsoft Azure Virtual Desktop, and Amazon WorkSpaces environments. VDI reduces hardware dependency, strengthens data security, and enables a consistent desktop experience for remote and office-based workers worldwide.

Mobile Device Management (MDM)

Centralised management of all corporate and BYOD devices across Windows, macOS, iOS, Android, and ChromeOS using Microsoft Intune, Jamf, VMware Workspace ONE, or your preferred UEM platform. We configure policies, enforce compliance, manage certificates, and handle enrolment at scale.

Desktop & Laptop Support

On-site and remote break-fix support delivered by 10,000+ field engineers across 190+ countries. Same-day hardware swap programmes ensure business-critical users are never offline for long — with replacement units pre-staged in strategic locations to meet demanding SLAs.

Software Deployment & Licensing

Automated application packaging and deployment via SCCM, Intune, or Jamf — ensuring every device has the right software, the right version, and a valid licence. We also manage licence tracking and compliance reporting to eliminate shelfware waste and audit risk.

Device Lifecycle Management

A live asset register, refresh scheduling, and end-of-life planning for your entire device estate. We track every device from procurement through deployment, flag aging hardware before it impacts users, and coordinate refresh programmes — handing retired assets to our certified ITAD team for secure disposal.

How It Works

Our 5-Step EUC Delivery Process

1

Device Spec & Order

Requirements gathering — device type, OS, hardware spec, and deployment volume — followed by procurement from certified hardware partners.

2

Image & Configure

Devices imaged with your standard build, applications packaged, MDM profiles created, and Autopilot or ABM enrolment configured.

3

Zero-Touch Deploy

Devices shipped directly to users or sites. Auto-enrolment and configuration triggered on first boot — no IT presence required at the endpoint.

4

User Onboarding

Optional desk-side or remote onboarding support to ensure users are productive from day one and familiar with any new tooling or policies.

5

Lifecycle Tracking

Ongoing asset register management, refresh planning, break-fix support, and secure retirement — a continuous service throughout the device lifecycle.

Why IPGlobal

One Vendor. Every Device. Every Country.

Zero-Touch Deployment at Scale

Ship thousands of devices globally without a single manual IT touch. Our zero-touch programmes using Autopilot and Apple Business Manager slash deployment time and eliminate the cost of centralised staging or local IT presence.

MDM & UEM Specialists

Certified engineers across Intune, Jamf, Workspace ONE, and SCCM. We manage multi-OS estates from a single platform, enforcing security policies and streamlining software delivery across every device in your organisation.

Global Logistics & Direct-to-User Shipping

Pre-configured devices shipped directly to employees in 190+ countries. We manage customs, freight, and local-country compliance — so your IT team simply places an order and the right device arrives at the right desk.

Same-Day Hardware Swap

Pre-staged replacement units in key locations mean critical users are back online in hours, not days. Our same-day swap SLAs are backed by a global engineer network that is available 24/7 in major business centres worldwide.

Full Lifecycle — Cradle to Grave

From the first procurement order to the final Certificate of Destruction, IPGlobal manages every stage of the device lifecycle. No handoffs between vendors, no gaps in accountability — just continuous, documented service from day one to end of life.

Single Vendor Simplicity

One contract, one SLA, one account manager — for every device, every location, every OS platform. Consolidating EUC under a single global vendor reduces procurement complexity, vendor management overhead, and cost.

Industries We Serve

EUC Expertise Across Every Sector

Finance & Banking Retail & E-Commerce Healthcare & Life Sciences Legal & Professional Services Government & Public Sector Technology & SaaS Education & Universities Media & Broadcasting
FAQ

Common Questions About End User Computing

What is End User Computing (EUC)?

End User Computing (EUC) encompasses all the hardware, software, and services that enable employees to do their jobs — from physical laptops and desktops through to virtual desktop infrastructure (VDI), mobile device management, and software licensing. IPGlobal's EUC service covers the full lifecycle: procurement, provisioning, deployment, ongoing support, and eventual retirement through our ITAD programme.

What is zero-touch deployment and how does it work?

Zero-touch deployment allows new devices to be shipped directly to end users or remote offices and automatically enrolled, configured, and secured — without any manual IT intervention at the device. IPGlobal configures your preferred MDM platform (Microsoft Intune, Jamf, VMware Workspace ONE, or others), creates your deployment profiles, and integrates with Windows Autopilot or Apple Business Manager so devices are workforce-ready the moment they arrive.

What VDI platforms do you support?

IPGlobal supports the full range of enterprise VDI platforms including Citrix Virtual Apps and Desktops, VMware Horizon, Microsoft Azure Virtual Desktop (AVD), and Amazon WorkSpaces. Our architects design, deploy, and optimise VDI environments for performance, cost efficiency, and security — whether on-premises, cloud-hosted, or in a hybrid configuration.

Which MDM platforms can you manage?

We manage all major MDM and Unified Endpoint Management (UEM) platforms: Microsoft Intune, Jamf Pro, VMware Workspace ONE, Cisco Meraki MDM, SCCM/MECM, and Google Workspace device management. Our engineers are certified on each platform and can manage mixed-OS estates covering Windows, macOS, iOS, Android, and ChromeOS from a single pane of glass.

What does device lifecycle management include?

Our device lifecycle management service spans the entire hardware lifespan — from procurement and asset registration through deployment, in-life support, refresh scheduling, and secure retirement. We maintain a live asset register for your estate, flag devices approaching end-of-support, plan refresh cycles to minimise disruption, and hand off retired hardware to our ITAD team for certified disposal.

Can you support EUC across multiple countries?

Yes. IPGlobal operates across 190+ countries with 10,000+ field engineers, making us one of the few vendors capable of delivering consistent, enterprise-grade EUC services globally. Whether you need same-day device swap in London, zero-touch deployment to Singapore, or desk-side support in São Paulo, we provide a single contract, a single SLA, and a single point of accountability.

Ready to Transform Your End User Computing Programme?

Talk to an IPGlobal EUC specialist today. We'll assess your current environment and provide a no-obligation proposal covering deployment, management, and lifecycle services for your device estate.