IP Global is a vendor-neutral IT field engineering company founded in Wrocław, Poland. We put certified engineers on-site at any location on earth, fast, reliably, and at enterprise scale.
Our Mission
IP Global was founded on a single conviction: global organisations shouldn't have to compromise their IT operations because of geography. Whether it's a data center in Frankfurt, a retail network in Tokyo, or a remote site in Nigeria, our engineers are there.
We operate as a single partner. No subcontractor chains, no white-labelling, no surprises. Just certified engineers, contractual SLAs, and full accountability from ticket open to close.
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The Numbers
Every number below represents a real commitment: engineers deployed, tickets resolved, SLAs met.
Our Story
IP Global was established with a clear mission: deliver enterprise-grade IT field engineering with the reliability of an OEM partner and the flexibility of an independent firm.
Rapid expansion across EMEA and North America, onboarding 2,000+ certified engineers and winning our first Fortune 500 clients.
Selected as the global field engineering partner for Mastercard, our largest multi-continent engagement, spanning Europe, USA, and APAC.
Crossed 10,000 certified engineers across 130+ countries, supported by regional spare parts depots and a 24/7 global NOC.
Expanded our physical footprint into the Middle East, UK, and North America, bringing account management and delivery leadership closer to our largest client bases.
Serving 700+ enterprise clients across every continent. 20,940+ tickets resolved in 24 months, 98% SLA adherence, and growing.
Leadership
Experienced operators who've built, scaled, and delivered global IT programmes.
Co-founded IP Global to deliver scalable on-site IT support worldwide. Leads operations, client relationships, and global service delivery, building a network of certified technicians across multiple regions for rapid, high-quality execution.
Transformed IP Global from a startup into a globally recognised IT services provider. Leads strategic partnerships, market expansion, and go-to-market strategy, positioning IP Global as the trusted field engineering partner for enterprise clients worldwide.
Heads technical operations and global service delivery at IP Global. A specialist in IT outsourcing and large-scale project management, Rehan ensures client satisfaction and operational excellence across complex international engagements.
Our Values
Six principles that define how we work: for our clients, our engineers, and each other.
We take full ownership, from ticket open to signed close-out. No finger-pointing, no hidden SLA footnotes. If we commit, we deliver.
We don't treat a deployment in Mumbai the same as one in Milwaukee. Local knowledge, language, and compliance awareness are built into every engagement.
Every engineer on our network is background-verified, vendor-certified, and matched to your specific hardware and compliance requirements before dispatch.
Live ticket tracking, real-time SLA dashboards, and full audit trails. Our clients always know exactly what's happening, where, and when.
2.4-hour average resolution isn't a marketing claim. It's our operational benchmark. When something breaks, the clock is ticking and we move immediately.
Our engineers are our product. We invest in their certifications, wellbeing, and career growth, because when they thrive, our clients' infrastructure does too.
IP Global isn't a staffing firm that happens to do IT. We are an engineering company, and our culture reflects that. Every decision, from how we dispatch engineers to how we structure SLAs, is made by people who understand infrastructure.
Our Wrocław HQ houses a 24/7 NOC, an engineer training centre, and our global logistics coordination team. We have offices in Dubai, London, and the USA, each staffed by delivery professionals who are accountable for regional performance.
Ready to work together?
Tell us where your IT needs to go, and we'll have a certified engineer there, within your SLA, with full documentation from start to finish.
