Missed SLAs. Fragmented coverage. Zero visibility. If your IT vendor isn’t delivering, switching to IP Global is simpler, faster, and safer than you think — and 700+ enterprises already have.
These aren’t edge cases. They’re the reasons 700+ enterprises made the switch to IP Global.
Your vendor promises 4-hour response but regularly misses it. You spend more time chasing updates than running your business.
Your vendor covers a few markets well but falls apart in APAC, LATAM, or Africa. Every new country is a scramble to find someone local.
Tickets disappear into a black hole. No real-time tracking, inconsistent reporting, and you’re always the last to know when something goes wrong.
The original contract looked good. Now there are overages, local surcharges, and extra fees for every market they didn’t originally cover properly.
You’re juggling 3–5 different IT vendors for different regions or services. The coordination overhead is costing you time, money, and sanity.
No background verification on engineers. No GDPR documentation. No chain-of-custody for asset disposal. One audit away from a serious problem.
The numbers speak for themselves. Here’s what most enterprises discover when they compare properly.
| Capability | Typical Vendor | IP Global |
|---|---|---|
| Global Coverage | ✕ 15–50 countries | ✓ 190+ countries, 4,348 cities |
| Response Time | ✕ 4–8 hours (best case) | ✓ 10–15 minutes |
| Avg Resolution Time | ✕ 8–24+ hours | ✓ 2.4 hours |
| Engineer Verification | ✕ Often unverified | ✓ BGV-cleared, every engineer |
| GDPR Compliance | ✕ Varies by region | ✓ Certified & documented |
| Single Partner | ✕ Multiple vendors needed | ✓ One partner, all services |
| ITAD Documentation | ✕ Partial or none | ✓ Full chain-of-custody + certs |
| SLA Options | ✕ One-size-fits-all | ✓ 4h / 8h / NBD — your choice |
| Proven Track Record | ✕ Claims without data | ✓ 90,000+ tickets, 98% SLA met |
90,000+ tickets closed since 2016. Clients like Bridgestone (4,140 tickets), Mastercard (3,842 tickets), and Accenture (2,630 tickets) don’t stay for 7+ years by accident. 95% of clients who started with us are still with us.
End User Computing, IT Rollouts, Wireless Surveys, ITAD, Staff Augmentation, Data Center Migrations — all under one contract and one SLA. No more vendor juggling.
10–15 minute response time. 2.4-hour average resolution. We’re not quoting what we’d like to achieve — this is what we consistently deliver across 190+ countries, every day.
GDPR certified. Every engineer background-verified before deployment. Full chain-of-custody on all ITAD engagements. We protect your data like it’s our own.
We’ve onboarded 700+ clients. The process is streamlined, low-risk, and designed to keep your operations running throughout.
No commitment, no sales pressure. We listen first.
A custom solution delivered to you within 48 hours.
Zero disruption to your operations during the handover.
BGV-cleared, locally sourced engineers ready from day one.
Full visibility, dedicated account manager, full SLA in force.
Real ticket volumes from real clients delivered over 2 years. No inflated claims.
All figures represent closed support cases over a 2-year engagement period. 93% completion rate across all engagements.
Changing IT vendors feels risky. We’ve engineered every part of the onboarding to eliminate that risk.
Flexible contract terms that match your operational cadence. No multi-year lock-ins forced on you from day one.
A single named contact who knows your environment, your team, and your SLA requirements from week one.
Real-time ticket tracking, live dashboards, and proactive reporting. You always know exactly what’s happening.
We transition services in controlled phases so your business never misses a beat during the changeover.
700+ clients onboarded. Our process is refined, documented, and repeatable. You’re not a test case.
From the first day of your contract, you have access to 10,000+ engineers across 190+ countries. No ramp-up period.
Tell us where your current vendor is failing. We’ll show you exactly how IP Global fixes it — with a tailored proposal in 48 hours, no commitment required.
