10,000+ certified engineers across 190+ countries delivering on-site break-fix, IMAC, IT rollouts, and data center services — with a 2.4-hour average resolution time.
Click a region to explore our certified field engineer coverage, dispatch SLAs, and key city presence across every corner of the globe.
When hardware fails, a rollout falls behind, or a data center needs physical hands — the speed and quality of your field engineering partner is what determines whether an incident becomes an outage. IPGlobal operates the largest independent field engineering network in the world, with 10,000+ certified engineers deployed across 4,348 cities in 190+ countries.
Whether you need a single engineer dispatched to a remote branch location within hours, or a coordinated team executing a multi-site IT rollout across six continents simultaneously, IPGlobal delivers — with consistent engineering standards, full documentation, and a single point of accountability at every level.
Rapid on-site hardware fault resolution — from diagnosis through parts replacement and system restoration. Flexible SLA options including 4-hour on-site, same-day, and next-business-day, backed by a global spare parts network.
Physical Install, Move, Add, and Change services for IT hardware — executed to agreed standards with full before-and-after asset documentation for CMDB accuracy and audit compliance.
Large-scale, multi-site deployment of infrastructure and end-user technology — coordinated across dozens or hundreds of locations, managed centrally with real-time progress reporting and logistics control.
On-demand physical support at colocation and data center facilities — covering racking, cabling, power cycling, media insertion, smart hands tasks, and visual inspection with full photographic documentation.
Secure IT asset disposition — including NIST 800-88 certified data erasure, asset collection, WEEE-compliant environmental disposal, and certificate-of-destruction documentation for audit and regulatory purposes.
Deployment, configuration, and ongoing support for desktops, laptops, mobile devices, and peripherals — covering imaging, asset tagging, IMAC, and lifecycle refresh programmes across global estate.
End-to-end data center relocation services — from pre-move assessment and migration runbook through secure physical transport, rack-and-stack, network reconnection, and post-migration validation at the destination facility.
Professional RF site surveys conducted by Ekahau-certified engineers — delivering coverage heatmaps, channel plans, interference analysis, and AP placement recommendations for new and existing Wi-Fi deployments.
A ticket is created via your ITSM tool, our portal, or direct contact — capturing the location, hardware, fault details, and required SLA tier.
The closest certified engineer with the required skills and clearances is identified and confirmed — with ETA communicated to your team within minutes.
The engineer departs with the correct tools, parts, and work instructions — tracked in real time via our dispatch management platform.
The engineer completes the required work on-site — following the agreed work scope, with photographic evidence captured throughout the engagement.
A full work report is submitted — covering actions taken, parts used, before-and-after photos, and any follow-on recommendations. The ticket is closed and records updated.
10,000+ engineers across 4,348 cities in 190+ countries — with consistent certification standards, dispatch processes, and documentation quality wherever your infrastructure is located.
Our average break-fix resolution time across all engagements is 2.4 hours — a result of rapid dispatch, pre-staged spare parts, and engineers certified on your specific hardware.
Engineers are matched to jobs based on vendor certifications and hardware experience — Cisco, Dell, HPE, Juniper, NetApp, and more — ensuring the right expertise on-site every time.
One service desk manages all field engineering activity across every country — coordinating dispatch, tracking, parts, and documentation so you never have to manage multiple regional vendors.
Every field engagement produces photographic evidence, a structured work report, and updated asset records — delivered in CMDB-ready formats and retained for the duration of your audit requirements.
Every field engagement is governed by contractual SLAs covering response and resolution times — with performance reported monthly and financial remedies available where we fall short.
Field engineering services involve the physical, on-site delivery of IT support — including hardware break-fix and replacement, IMAC (Install, Move, Add, Change) work, IT rollouts, data center services, and end-user computing support. IPGlobal provides all of these services through a global network of 10,000+ certified engineers deployed across 190+ countries and 4,348 cities. Every dispatch is managed through a single point of contact with full documentation and SLA accountability.
IPGlobal offers multiple SLA options to match your operational requirements — including next-business-day (NBD), 4-hour on-site, and same-day options depending on location and severity. Our average resolution time across all break-fix engagements is 2.4 hours. For critical incidents, our dispatch process is initiated within minutes of ticket creation, with engineer ETAs confirmed and tracked in real time.
IMAC stands for Install, Move, Add, Change — the four categories of physical IT activity that occur throughout the lifecycle of hardware assets. IPGlobal's IMAC services cover hardware installation, equipment moves between desks, floors, or buildings, adding peripherals and upgrades, and changing configurations at the physical level. All IMAC work is documented, with before-and-after asset records provided to support your CMDB and IT asset management processes.
Yes. IPGlobal specialises in large-scale IT rollout programmes — deploying infrastructure and end-user technology to multiple sites simultaneously, often across different countries. Our rollout management capability covers logistics and staging, engineer coordination across sites, asset tracking and CMDB updates, user communications, and post-deployment testing. We have delivered rollouts spanning hundreds of locations and tens of thousands of devices, consistently to schedule and within budget.
ITAD (IT Asset Disposition) covers the secure, compliant retirement and disposal of IT hardware at the end of its useful life. IPGlobal's ITAD service includes secure data erasure to NIST 800-88 standards, asset collection and logistics, environmental disposal in compliance with WEEE regulations, and certificate-of-destruction documentation. Where hardware retains residual value, we provide refurbishment and resale options — offsetting disposal costs and supporting your sustainability objectives.
Yes. IPGlobal's remote hands service provides on-demand physical support at colocation and data center facilities — covering cabling, racking, power cycling, media insertion, visual inspection, and smart hands work. Engineers are dispatched to your colocation cage with full work instructions, with all activity photographed and documented. This service is available across our full 190+ country footprint, including major carrier-neutral data center facilities worldwide.
Contact our field engineering team today. We'll confirm availability, SLA options, and pricing for your location — and have an engineer dispatched within hours if required.
