Expert IMAC services — Install, Move, Add, Change — delivered by certified field engineers to keep your IT estate agile without disrupting operations.
Every growing business needs to install new devices, move teams, upgrade equipment, and change configurations — often at scale and under time pressure. IPGlobal's IMAC service provides certified field engineers to handle every aspect of physical IT change, planned and executed to minimise disruption to your people and operations.
From a single desk move to a technology refresh across hundreds of locations, our 10,000+ engineers across 190+ countries deliver consistent, documented IMAC services — with pre-staging, out-of-hours scheduling, and full audit trails included as standard.
New workstations, laptops, monitors, peripherals, and unified communications equipment installed, connected, and validated at each user's desk — configured to your standard build and ready to use on arrival.
Physical relocation of IT equipment for individual users, teams, or entire office floors — decommissioned from old desks, transported, and commissioned at new locations, typically overnight to avoid downtime.
Addition of new peripherals, RAM upgrades, SSD replacements, docking station installations, and second-monitor setups — carried out on-site without requiring users to send devices away for servicing.
Physical configuration changes including network connection updates, display setup changes, hardware profile swaps, and peripheral replacements — documented and validated before sign-off.
Planned replacement of ageing end-user devices across your estate — coordinated at scale with device pre-staging, old device decommission, data wipe, and responsible recycling or remarketing built in.
Certified decommissioning of end-of-life hardware — including data erasure to NIST 800-88 standards, asset tracking, and environmentally responsible disposal or remarketing through approved channels.
Scope, device list, site addresses, access requirements, and scheduling preferences confirmed. Run books created for each site or IMAC type.
Engineers assigned, logistics coordinated, and any required spare parts or new devices ordered, tracked, and scheduled for delivery alongside the engineer.
Where applicable, new devices are configured, imaged, and tested at staging facilities before delivery — ensuring on-site time is minimised and devices are ready to use immediately.
Certified engineer carries out the IMAC task following the agreed run book — installing, moving, adding, or changing hardware to plan, and decommissioning any removed equipment securely.
Post-IMAC testing validates all equipment is operational. User or site sign-off obtained. Documentation pack and updated asset register delivered at project close.
All IMAC engineers hold relevant vendor product certifications and have been through IPGlobal's quality assurance programme — ensuring correct, consistent execution at every site.
10,000+ engineers across 190+ countries make IPGlobal the right partner for multi-site IMAC programmes — removing the complexity of managing local contractors in each geography.
Devices arrive at site ready to use — configured, tested, and validated at our staging facilities before dispatch. Reduces on-site time, eliminates configuration errors, and ensures user consistency.
Out-of-hours scheduling as standard — engineers work evenings, weekends, and during planned maintenance windows so your people arrive to a working environment without experiencing any transition disruption.
One contract covers all IMAC activity across all sites and vendors in scope. No need to manage multiple local suppliers, coordinate between contractors, or reconcile disparate invoices.
Site-level sign-off sheets, updated asset registers, data erasure certificates for decommissioned devices, and a programme close report — giving your IT and procurement teams a complete record.
IMAC stands for Install, Move, Add, Change — the four core types of physical IT work performed on end-user and infrastructure equipment. Install covers new device deployments, Move covers physical relocation of equipment, Add covers new peripherals or upgrades, and Change covers configuration or swap-out tasks. IPGlobal delivers all four under a single field engineering service.
Yes. IPGlobal regularly executes large-scale office moves involving hundreds or thousands of workstations, monitors, phones, and ancillary equipment. Our engineers plan, execute, and validate the move — including decommissioning the old desks and commissioning the new ones — typically overnight or over weekends to minimise business disruption.
Yes. The majority of IMAC work is performed out of hours — evenings, weekends, and public holidays — to avoid disrupting end users during working hours. IPGlobal plans and resources out-of-hours delivery as standard, with project managers available throughout to oversee progress.
Yes. IPGlobal coordinates multi-site IMAC programmes under a single programme manager, with certified field engineers deployed simultaneously across as many locations as needed. Our 10,000+ engineer network across 190+ countries makes us uniquely capable of scaling to large, complex multi-site programmes.
Pre-staging involves configuring and testing devices at a controlled facility before delivery to the end-user site. For IMAC this means new devices arrive ready to use — reducing on-site engineer time, eliminating configuration errors, and ensuring each user receives a consistent, validated device. IPGlobal offers staging as standard for technology refresh and new deployment IMAC projects.
Duration depends on scope. A single-floor office move of 50 desks typically takes one or two nights. A multi-site technology refresh across 100 locations may take 8–16 weeks depending on device volumes, logistics, and out-of-hours scheduling. IPGlobal provides a detailed project schedule during the scoping phase so you have full visibility before work begins.
Talk to an IPGlobal IMAC specialist today. We'll scope your requirements and provide a no-obligation delivery proposal — typically within 24 hours.
