Proactive 24/7 infrastructure monitoring, patch management, and incident response, keeping your IT estate healthy and your business always on.
Downtime is expensive. Whether it's a degraded server, a saturated WAN link, or a missed patch creating a security gap, reactive IT management costs far more than proactive monitoring. IP Global's 24/7 infrastructure monitoring and management service puts a global NOC to work for your business, detecting, triaging, and resolving issues before they affect users or revenue.
We integrate with your existing tools or deploy our own, covering on-premises infrastructure, cloud workloads, and hybrid environments under a single managed service with defined SLAs and full reporting transparency.
Continuous visibility into routers, switches, firewalls, and WAN links. Traffic analysis, bandwidth utilisation, latency tracking, and packet loss detection keep your network performing at its best around the clock.
CPU, memory, disk, and process-level monitoring across physical and virtual servers plus endpoints. Proactive threshold alerting prevents resource exhaustion and unplanned outages before they impact productivity.
Native integration with AWS, Azure, and Google Cloud monitoring APIs alongside third-party tools like Datadog and Grafana. Monitor cloud resource utilisation, cost anomalies, and application health in a single NOC view.
Full patch lifecycle management, vulnerability scanning, patch testing, scheduled deployment, verification, and compliance reporting. Covers OS, firmware, and third-party applications across Windows, Linux, and macOS environments.
Automated detection and NOC-led response to infrastructure incidents. Pre-approved run-books enable auto-remediation for common failures, while major incidents follow an ITIL-aligned escalation path with defined resolution SLAs.
Trend analysis and forecasting identify capacity constraints before they become bottlenecks. Monthly executive reports and real-time dashboards provide full SLA transparency, incident summaries, and infrastructure health scores.
Monitoring tools detect threshold breach or anomaly and raise an alert in the NOC within sub-5-minute MTTD.
NOC engineer assesses severity, correlates with other signals, and classifies the incident as P1–P4 with appropriate urgency.
Pre-approved run-books trigger automated fixes where safe. Complex or critical incidents escalate immediately to senior engineers.
Root cause identified and resolved. Full incident record created with timeline, actions taken, and resolution detail.
Post-incident review for P1/P2 events. Findings feed back into monitoring thresholds and run-books to reduce future recurrence.
Follow-the-sun operations centre staffed around the clock across multiple continents, no overnight gaps, no holiday blackouts, complete always-on coverage.
We work with the tools you already use, Datadog, SolarWinds, Nagios, ServiceNow, and more, or deploy our own stack. No forced migrations, no vendor lock-in.
Industry-leading mean time to detect. Automated correlation across monitoring sources eliminates alert noise and surfaces real issues faster than internal teams typically can.
All incident, change, and problem management processes follow ITIL best practices, ensuring consistent, auditable, and compliant service management at enterprise scale.
From a 50-seat office to a 50,000-node global enterprise, our monitoring service scales to match your footprint without additional headcount on your side.
A named account manager provides strategic oversight, monthly reviews, and a single escalation point, giving you continuity and relationship-driven service management.
IP Global's infrastructure monitoring service covers your entire IT estate, routers, switches, firewalls, servers, endpoints, cloud workloads, and applications. We monitor availability, performance metrics, error rates, and threshold breaches 24/7 from our global NOC, giving you a single pane of glass across on-premises and cloud environments.
Our mean time to detect (MTTD) is under 5 minutes for critical alerts. Once detected, our NOC triages and classifies the incident immediately. Critical P1 incidents are escalated to a senior engineer within 15 minutes, with auto-remediation scripts executing in parallel where pre-approved run-books exist.
We handle the full patch lifecycle: scanning for missing patches, testing in a staging environment, scheduling and deploying patches during agreed maintenance windows, verifying successful application, and producing compliance reports. We cover OS patches, firmware, and third-party application updates across Windows, Linux, and macOS fleets.
Yes. We integrate natively with AWS CloudWatch, Azure Monitor, and Google Cloud Operations Suite, as well as third-party tools like Datadog, Grafana, and Splunk. We monitor cloud resource utilisation, cost anomalies, security group changes, and application performance across all major public cloud platforms.
Clients receive real-time access to a managed dashboard showing uptime, alert history, and performance trends. Monthly executive reports summarise SLA compliance, incident volumes, patch compliance rates, and capacity forecasts. Ad hoc reports can be generated on request for audits or board-level reviews.
Yes. IP Global operates a follow-the-sun 24/7 Network Operations Centre with teams across multiple continents. Our standard SLA guarantees 99.9% uptime monitoring coverage, sub-5-minute alert detection, and defined response times for P1–P4 incidents. Custom SLAs are available for enterprise accounts with specific regulatory or operational requirements.
Talk to an IP Global managed services specialist today. We'll assess your current monitoring gaps and provide a no-obligation proposal within 24 hours.
