On-demand hardware break fix services with certified engineers dispatched globally — rapid response, multi-vendor expertise, and full incident documentation.
Hardware failure doesn't respect business hours or borders. IPGlobal's break fix service puts 10,000+ certified field engineers at your disposal across 190+ countries — ready to diagnose, source parts, and repair failed equipment to your agreed SLA.
Whether you need a 4-hour emergency response or a scheduled next-business-day repair, our vendor-neutral engineers arrive with the right skills and parts to close incidents quickly, with full documentation for your records.
Rapid-response repair for failed servers, networking equipment, storage arrays, and end-user devices. Engineers dispatched within 4 hours to minimise downtime and restore critical services.
Skilled field engineers deployed directly to your location — data centre, office, retail branch, or remote site. Engineers arrive equipped with tools and, where pre-arranged, replacement parts.
Coverage across Cisco, Dell, HPE, Juniper, NetApp, EMC, IBM, and more. A single IPGlobal contract replaces multiple vendor support agreements, simplifying procurement and escalation.
Pre-positioned spare parts depots across key regions ensure components reach the engineer — and the site — before or concurrent with dispatch. Reduces mean time to repair and eliminates waiting for couriers.
IPGlobal manages OEM warranty claims, return merchandise authorisations (RMAs), and replacement hardware coordination on your behalf — reducing the administrative burden on your internal teams.
Every completed repair is documented and certified. Engineers provide a detailed incident report with fault description, parts replaced, tests performed, and confirmation that hardware has been returned to full operational status.
Incident raised via our portal, phone, or API integration. Remote triage begins immediately to confirm fault and identify parts required.
The nearest certified engineer with the appropriate vendor skills is identified and dispatched to meet your agreed SLA window.
Required spare parts are confirmed and dispatched from the nearest regional depot, coordinated to arrive alongside or ahead of the engineer.
Engineer performs the hardware repair, replacement, or swap. Functional verification tests confirm the equipment is restored to operational condition.
Engineer obtains site sign-off and a full incident report with certification is delivered to the customer within 24 hours of job completion.
The depth of our engineer network means we can cover primary, secondary, and remote sites with certified talent — no white-labelling or subcontracting unknown third parties.
A single IPGlobal contract covers your entire mixed-vendor hardware estate — Cisco, Dell, HPE, Juniper, IBM, and more — removing the complexity of managing multiple OEM support agreements.
For mission-critical environments, our best-in-class 4-hour on-site SLA provides peace of mind that hardware failures will be addressed rapidly — wherever the site is located.
Pre-positioned spares depots across Europe, Americas, APAC, and MEA mean parts reach site faster — reducing mean time to repair and avoiding delays waiting for couriers from distant warehouses.
One contract, one SLA, one point of escalation — regardless of how many countries or hardware brands are in scope. IPGlobal owns the outcome end-to-end.
All break fix engineers hold current vendor certifications relevant to the hardware they service. Skills are verified before dispatch to ensure the right expertise arrives on-site every time.
Break fix is an on-demand IT support model in which a certified engineer is dispatched to a site when hardware fails, rather than under a continuous managed contract. IPGlobal coordinates diagnosis, parts sourcing, and repair — covering 190+ countries with a single point of accountability.
IPGlobal offers a range of response SLAs including 4-hour on-site, next business day (NBD), and same-day depending on location and hardware criticality. SLAs are agreed during contract scoping and are backed by our global engineer network and spare parts logistics.
Our break fix coverage spans 190+ countries across Europe, North America, Asia Pacific, the Middle East, Africa, and Latin America. Our 10,000+ certified field engineers provide consistent service standards regardless of location.
IPGlobal engineers are certified across all major vendors including Cisco, Dell, HPE, Juniper, Aruba, NetApp, EMC, Lenovo, IBM, and Fortinet. Our vendor-neutral approach means we can support mixed-estate environments without the need for multiple specialist contracts.
IPGlobal maintains a global network of spare parts depots positioned to support rapid SLA commitments. Parts are pre-positioned in key regions, and our logistics team coordinates delivery to the engineer before or concurrent with site dispatch to minimise downtime.
Every break fix engagement concludes with a full incident report including fault description, parts replaced, engineer notes, time on site, and a post-repair certification confirming the hardware is restored to operational condition. Reports are delivered within 24 hours of job completion.
Talk to an IPGlobal break fix specialist today. We'll confirm coverage, agree your SLA, and have an engineer en route — fast.
