IPGlobal served as the sole delivery partner for a two-year nationwide wireless network upgrade programme across Firestone's US store estate — executing site surveys, cabling, AP installation, and SLA-based dispatch support at enterprise scale.
Bridgestone's Firestone chain — with 2,800+ stores across the USA — needed to modernise in-store wireless connectivity at scale to ensure reliable, secure coverage for both operational systems and customer experiences. The ambition was significant: upgrade 1,500+ locations in a single coordinated programme without disrupting day-to-day retail operations.
Coordinating such a nationwide programme required a single partner capable of delivering at volume with strict SLA adherence, consistent technical methodology, and a field engineering presence that could reach every corner of the country. A fragmented multi-vendor approach would have introduced unacceptable complexity and accountability gaps.
IPGlobal was engaged as the sole delivery partner for the Firestone nationwide network upgrade programme. Our field engineering teams conducted pre-deployment site surveys at each location, capturing the precise infrastructure requirements before a single cable was pulled — ensuring every store was scoped accurately and installed consistently.
Across the full programme, IPGlobal executed cabling, access point installation, and configuration at all 1,500+ stores. Throughout the two-year engagement (2022–2024), our teams maintained SLA-based dispatch support nationwide, ensuring that any post-installation issues were resolved swiftly and that network uptime was protected across the entire estate.
IPGlobal successfully delivered the full Firestone nationwide network upgrade on time and within SLA across all 1,500+ locations. With 4,140 support tickets handled and ongoing dispatch support sustained throughout the two-year programme, Bridgestone gained a reliable, scalable, and proven field engineering partner capable of operating at true enterprise scale across the USA.
Whether you need to upgrade 10 sites or 10,000, IPGlobal has the field engineering reach, SLA discipline, and single-partner accountability to deliver at any scale.
