IPGlobal eliminated multi-vendor IT support fragmentation for Accenture's US operations by providing unified end-user support across all 48 contiguous states under a single SLA — resolving 2,630 tickets with a 91% completion rate and a single escalation pathway coast to coast.
Accenture's US operations require end-user IT support across 48 states — a geographic footprint that defeats most regional IT providers and creates significant operational complexity when managed across multiple vendors. With consultants and staff distributed from coast to coast, Accenture needed IT support that was as consistent in Maine as it was in California.
Managing multiple local vendors across states introduces reporting inconsistencies, accountability gaps, and escalation complexity that erodes productivity and increases overhead. Accenture needed a single partner with genuine national reach, proven methodology, and the discipline to deliver a unified, reportable SLA across the entire US workforce — regardless of where a ticket originated.
IPGlobal provided unified end-user IT support for Accenture across all 48 contiguous US states under a single SLA structure. Our nationwide field engineering network ensured rapid dispatch coverage regardless of location, with consistent methodology, quality standards, and reporting applied uniformly from state to state.
2,630 tickets were handled through IPGlobal's centralised operations model — with a single account management team and escalation pathway eliminating the coordination overhead that a multi-vendor approach would have imposed. Every ticket, every resolution, and every SLA metric was tracked and reported to Accenture through a consolidated view of nationwide IT support performance.
IPGlobal resolved 2,630 tickets across all 48 contiguous US states with a 91% completion rate, operating as Accenture's single IT support partner nationwide. By consolidating coverage under one SLA with unified reporting and a single escalation pathway, IPGlobal eliminated the fragmentation that had previously created overhead and accountability gaps — delivering a streamlined, reliable, and measurable IT support operation for one of the world's largest consulting firms.
IPGlobal's nationwide US field engineering network means you get a single SLA, a single account manager, and consistent IT support performance across every state — without the complexity of managing multiple local vendors.
