Task/Project reporting to client

KPI Reporting

Ongoing activities are critically monitored. Our IT support team is on run time to provide regular updates which are shared with clients through email regularly so that real time status of the project can be conveyed.

Meeting client expectations

IT Support department works head-to-head with multiple teams which includes the 2 tiers of clients, IPG Operations department. Effective and clear communication is ensured among respective stake holders so that activity can be closed successfully.

Summary of IP Global Infra Management

Minimizing risks such as downtime and breaches through out-of-hours back-up and patching.
Access to the self-service portal to access and request service reports and allow logging incidents.
IP Global maintains and supports your IT infrastructure platform round the clock.
We integrate and deploy management tools for leading industries.
Add flexibility and scale to your business.
IP Global comprehensively analyzes usage and capacity to assist in sizing and planning your environment before an issue emerges.

Frequently asked Questions

What is infrastructure management?

Infrastructure management is the maintenance and upkeep of IT environments. It often includes change, patch and security management. Some businesses choose to outsource the management of their infrastructure as it requires close attention and internal IT teams often prefer to focus on innovative IT solutions rather than business as usual maintenance.

What are the components of infrastructure management?

The common components of infrastructure management are patch management, change management, asset management, capacity management, security management and on occasion, supplier management.

Why is infrastructure management important?

Infrastructure management requires frequent attention. Patching, updating, securing and monitoring performance are all key to keeping the business running. If left unattended, infrastructure environments will inevitably fail, costing the business time, money and reputational damage.

What causes poor infrastructure?

Poor infrastructure is often the result of poor planning and maintenance. Your infrastructure will impact which tools your employees can use, often creating or preventing competitive advantage. Poor maintenance results in security vulnerabilities and reduced
performance, holding the business back from performing at its best.

Managed Security

• Security Operations Center (SOC) term is being taken over by physical surveillance companies. Data collected from NOC’s logical components i.e. OS Syslog/event logs, IDS logs, IPS logs, PID logs, Firewall logs, Pen Test Logs, PCI, NetFlow is to build the security history; therefore, SOC and NOC should complement each other and work in tandem.
IPG is well aware of how to collect, analyze and distribute Data collected to support Client’s Defense in Depth Strategy. Key ingredients of Defense Strategy are i) Analysis Engine, ii) Knowledge base Engines, iii) Reaction & Report Engines that involves following:
- Preventing Network, Host Based Attacks
- Eliminating Security Vulnerabilities
- Supporting Authorized Users
- Providing tools for Minimizing Business Loss

IP Global helps companies get rid of the unwanted IT assets in a step by step and more reliable process.

Client company can share the list of hardware that requires disposal.
IP Global evaluate and engage best available ITAD partner to perform the disposal service.
Track and securely ensure the hardware dispose in the ITAD facility.
Share the certificate of disposal.

Security

IP Global make sure that hardware disposal carries out in a highly secure manner. This means providing industry-approved data destruction services, complete tracking of assets, utilizing highly secure facilities and so on.

Compliance

IP Global comply with the regulatory guidelines GDPR (General Data Protection Regulation)

Documentation

IP Global provide full documentation of the services they are carrying out. This include certificates of destruction for each asset – verifying that the item has been wiped, destroyed or recycled in a method agreed upon in contract.

Cloud Managed Services

IPG dominate in cloud migration marketplace. We as an IPG analyze i) “What to Migrate” ii) “How to migrate” and iii) “Where to migrate”. We validate current state and inventory of migration. Gain a 360-degree view of infrastructure, application, and their relationship. We integrate between Single and Multi-Cloud environment as per the need and customer’s demand i.e., migrating entire application at once OR migrate component by component OR Service by Service keeping their dependency load in view.

IPG’s gauge his migration by Establishing Performance Baselines that ultimately leads to Customer Satisfaction. KPI’s in the Performance Baseline involves i) User Experience, ii) Infrastructure Performance, iii) Application / Component Performance and iv) Business Process Engagement to complete the cloud migration.

We follow “Data Migration Best Practices” that draws Cloud Governance Plan under the umbrella of Enterprise Governance Framework (EGF):

Review Application Resource Allocation
Setting Up a Migration Team i.e. not limited to Migration Mangers, Migration Architects, Cloud Developer and Cloud Security Gurus.
EGF Checklist: Strategic Alignment & Planning, Enterprise Requirements and Demand Management, Prioritization and Focus, investment planning, Portfolio Management, Acquisition and Legal, Business enterprise architecture, Resource allocation and Funding, Program management/ PMO & Execution, Compliance, Security and Risk

IP Global has established its footprints in the Wi-Fi Diagnostics Solution for its valued customers.

Wireless Survey Methodology:

A predictive survey should be performed before any equipment or furniture moved into a new space. It relies on a software package designed to predict how wireless signals propagate through empty space. The input is a detailed set of blueprints and information on the type of wireless equipment proposed, such as which Wi-Fi standard will be used in the area.

The goal of a predictive site survey is to determine where to place access points (APs) for the best performance in allocated area. Virtual APs are placed on the blueprint, and the software determines signal strength based on information about how signals propagate through walls and around cabinets and desks. The types of applications that will be used in the area should also be a factor — e.g., heavy video use requires high throughput, while VoIP calls don’t require high throughput, but do require tight limits on latency. Skipping the predictive survey will result in guessing about the number of APs needed and where to place them. Despite general rules that dictate the number of APs needed for each increment of floor space, they don’t account for application performance requirements.

Check List for Predictive surveys

– Ekahau Pro

– Laptop

– Site Details – Floor Plan with Legends

– Can be performed Remotely

2. Passive surveys collect information about all the signals in the environment after the site is built.

Passive surveys should be performed periodically after the site is built, equipment is installed, and the network is in active use. The goal of a passive survey is to report on all signals at each location, including the installed network and signals from neighbouring sites or other devices that generate noise at wireless frequencies. These surveys report information on APs and their characteristics, signal strength, signal-to-noise ratios, and interference and may reveal a marginal performance change before users notice it.

Check List for Passive surveys/AP on Stick

– Ekahau Pro

– Ekahau Sidekick

– Laptop

– Tripod for AP

– Engineer on Site

– Autonomous mode Access Point

– Site Details – Floor Plan with Legends.

– Site readiness check – Utility power availability, Access to all areas, Free of metallic material.

– Can be performed only on Site

3. Active surveys focus on a specific signal or set of signals while the network is in full operation. Active surveys focus on a specific signal or set of specific signals and produce an extensive list of measurements for each AP that generates a studied signal. These measurements include signal strength, throughput, round-trip time, packet loss and retransmission rate throughout the area where the signal is used. Active site surveys also measure upstream and downstream data rates and may result in moving an AP or adding or removing an unneeded AP. Active surveys should be performed when investigating performance problems.

Check List for Active surveys

– Ekahau Pro

– Ekahau Sidekick

– Laptop

– Tripod for AP

– Engineer on Site

– Access Point- Full operation Network.

– Site readiness check – Utility power availability, Access to all areas, Free of metallic material.

– Can be performed only on Site

OUTSOURCED IT INSTALLATIONS & SERVICES

Managed Service Desk

IP Global NOC/SOC team will be engaged to manage and monitor the services from back-end, keep the services up and running, engage the relevant engineer for on-site support to keep operations running, reports will be shared on monthly basis.

Remote Monitoring and Resolution Solution:

NOC/SOC team to provide back-end monitoring support
Target Smooth Operations and keep the services up and running
Proactive measures for issue rectification and enhancement

On-Site FE Engagement:

Field Engineer will be engaged on-site for support whenever required
Back-end NOC/SOC team will be engaged to the on-site engineer to fulfill any task and requirement

Supported Service Desk

IP Global OPS team will be engaged to manage the IT Service Desk requests. Engage the relevant engineer to fulfil the task and share the SVR report by the end of the service completion.

Back-End Operations and Support team to shadow the task and client engagement and reporting:

OPS team book the task and engage the relevant engineer for On-Site Engagement
Ensure that client is fully updated on the task and rectify any reported issue

Field Engineer On-Site Engagement:

Field Engineer engages to provide on-site support to the Remote Engineer
Field Engineer may also be engaged to fulfill any IT Task to furnish and up the services
New Installations and dismantle old hardware
Establish connectivity on network etc.

ITAD and Dispatch Service Management Project

It’s been 18 months since IPG is taking pride to handle BT Visa project with utmost responsibility and success. PPT engaged IPG for a technology upgrade to BT’s customer Visa where IPG successfully completed hardware refresh, installing HP Gen10 servers, Cisco 1921 series routers and Cisco 2960 series switches in almost 80 plus countries covering Asia, Australia, Europe, South America, North America regions. This project demanded not also high level networking skills but it required ensuring end-to-end data security as well.

Following were the critical factors which led this project to success,

Managed & implemented the project scope very effectively
Agreed on the tough project goals provided by client
Developed clearly defined plans with assigned responsibilities and capabilities
Cultivated constant effective communications between client, remote team and field engineers.

Project Insight:

IPG has provided absolute skilled and highly qualified engineers who provided BT Visa a seamless onsite support and upgraded their infrastructure. Our teams of experts have a comprehensive understanding of service delivery and are well equipped

Background Verified Engineers (BGV)

Conducting background checks to avoid any form of internal data security breach is not only essential for the sake of legal compliance but it is also a necessary measure to protect your customers’ privacy The core purpose of background checks is that it acts as a pre-emptive measure to ensure the safety of client and its employees. We are providing engineers to BT Visa with clear background checks worldwide.

ITAD (IT Assets Disposition):

Data security was a top priority of our client and they were seeking data secure and environmentally compliant program to manage potential risks associated with disposal of obsolete equipment. We become trusted partner of BT Visa by providing them cheapest and easy ITAD solutions and submitting them certificate of destruction that their equipment has been disposed of as per each country’s environmental laws.

Storage:

We provided packaging, moving and storage services to client with 100% reliability and assurance of safety of decommissioned equipment, following are the key responsibilities provided by us.

Moving equipment from customer’s site to warehouses.
Moving equipment from customer’s site to shipping companies.

Ekahau Wi-Fi Survey in University in Dubai, UAE

Introduction and Overview:

IP Global helps businesses build and maintain high-performing Wi-Fi networks. Businesses of every size. Including the world’s biggest brands and events, use the software and hardware products to design, validate, optimize and troubleshoot their Wi-Fi.

Ekahau Site Survey (ESS) is an easy-to-use design, verification, and troubleshooting tool for Wi-Fi networks. It has been developed for all wireless engineers, from systems integrators to IT administrators. It runs on laptops and tablets running Windows (including Mac using Bootcamp).

The purpose of a wireless site survey is to look at the feasibility of each individual wireless link to provide seamless connectivity for networked video using a mesh network, Wi-Fi, cellular, or point-to-point high-bandwidth wireless backhaul.

University in Dubai, UAE are upgrading their existing access points and other signal sources for signal strength, interference, and access point (AP) coverage in Dubai. An Access Point (AP) on stick Ekahau Site Survey is needed to be performed for upgrading existing wireless networks such as adding additional APs. The University is looking for optimal wireless coverage and performance with the minimal use of equipment.

IP Global, in collaboration with its service partner, is in charge of carrying out the Ekahau site survey at several locations.

IP Global has given the client on-site engineering assistance to enable the technology update and project coordinator resources to orchestrate the delivery of the solution; IP-Global, as the service provider, has successfully completed this project.

In the event of unforeseen absences, IPG has undertaken its best commercial efforts. The backfill or substitute engineers must fulfill the same skill set standards as the Service Partner. IPG provides technicians with Background Verification checks in order to comply with local hiring rules.

The project has 4 planned stages

Stage-1: Ground Walk

Stage-2: Access Point (AP) on Stick Ekahau Wireless Site Survey

Stage-3: Documentation and validation

Stage-4: Propose a solution to any problem

Ground Walk is performed to validate the initial plan provided. The plans must be scaled with a laser distance meter if measurements are not included in the plans.
Photos of the building’s interior and exterior to get an idea of the site as well as possible mounting solutions for new APs (if required). Outside storage areas were photographed as well.
A passive survey for both 2.4 and 5GHz was performed with the Ekahau toolkit. The passive survey covers all areas in scope, inside and outside the building.
In the documentation phase, AP locations are marked on a separate copy of the floor plans. Photos of each AP with its indication are also part of the provided survey report.
A complete site survey report is provided after the successful completion of the survey.

Challenges addressed by IP-Global:

Working in sensitive environments for a renowned customer like the University is always a challenge, but IP-Global has always provided the best 24/7 services and fulfilled client deadlines to create a decisive victory.
Since this was a construction site, there was a major power outage. As a service provider, IP-Global ensured that the universal power supply (UPS) was arranged on time and that the project was completed on schedule.
When working with costly and delicate instruments like Ekahau, it is critical that the tools utilized are well-calibrated and arrive on-site on time. The AP was not in the autonomous mode and it was a challenge to convert it to the autonomous mode. IP-Global field engineers being highly skilled and professional took an initiative and converted the AP to the required autonomous mode themselves.

Task/Project reporting to client

KPI Reporting

Meeting client expectations

Summary of IP Global Infra Management

Frequently asked Questions

What is infrastructure management?

What are the components of infrastructure management?

Why is infrastructure management important?

What causes poor infrastructure?

IT Managed Services

Cloud Migration

Work Space Solutions

GDPR Certificate for IP Global

Managed Security

Cloud Managed Services

OUTSOURCED IT INSTALLATIONS & SERVICES

ITAD and Dispatch Service Management Project

Ekahau Wi-Fi Survey in University in Dubai, UAE

What is a private cloud?

What is a hybrid cloud?