Our Onboarding Process

Our easy 6 Step onboarding process, making it efficient for you to raise your issue to be resolved.

Step 1

Discovery and Assessment

The first step is to gather the requirements for the project and collect all required data from the client on the scope, in our standard template (If preferred – LINK)

A follow up review meeting call is then scheduled, where we start with sharing our service deck in a short summary and then along with other team members clarify the scope & technical details of your project, so that the project can be conducted and delivered smoothly as per your expectations. 

ITS ensures that the client’s idea is properly gathered, planned, and delivered.

Step 2

Compliance & SLA

The first step is to gather the requirements for the project and collect all required data from the client on the scope, in our standard template (If preferred – LINK)

In order to start any further communication, IPG follows standard policy for compliance that MSA and NDA documents are mutually signed.

Step 3

SOW

IPG will share the best economical & competitive rates to its service partners and acknowledge the service requests based on the client’s requirement.

Once the rates are aligned with the clients, we share the detailed SOW to be signed & approved.

The PO can be then initiated by the client.

For more info on the rate cards, please contact us

Step 4

Planning & Preparations

As a reputed multinational IT services team, we ensure the end-user’s satisfaction with the help of our team that comprises more than 10000 Field Engineers, hundreds of strategic operation executives, highly qualified project managers and highly experienced top management.

Operations management is the foundational function of  our organization. Our duties within this function include:

  • Planning
  • Regular monitoring of productivity goals
  • Management and control of the projects and their budget
  • Tracking of team’s performance and well being

The main role of operations management is to uphold efficiency. Always lookout for improvements and remove bottlenecks within the operations flow to meet the KPI’s

Team is available 24/7 – 365 so that all the queries are answered at the earliest. As the activities are going on around the globe so ITS is there to make sure nothing goes wrong.

Step 5

KPI Reporting

Task/Project reporting to client 

Ongoing activities are critically monitored. Our IT support team is on run time to provide regular updates which are shared with clients through email regularly so that real time status of the project can be conveyed.

Meeting client expectations. 

IT Support department works head-to-head with multiple teams which includes the 2 tiers of clients, IPG Operations department. Effective and clear communication is ensured among respective stake holders so that activity can be closed successfully. 

Step 6

Closure

Once the task completion status reports with KPI’s met are reported to the client, our team reaches out for Client feedback and invoice clearing request, which is to be closed within the next 30 days.