IPGlobal diagnosed and resolved a severe wireless congestion problem at RSM's UK office, where more than 250 users per floor were overwhelming an infrastructure never designed for high-density usage. Through Ekahau survey, network redesign, and precision AP installation, IPGlobal restored reliable Wi-Fi performance and delivered a future-ready wireless infrastructure with minimal disruption to RSM's client-facing operations.
RSM's UK office serves as a hub for the firm's professional services and consulting teams — a dense, high-activity environment where reliable wireless connectivity is fundamental to day-to-day client work. During peak operational hours, with more than 250 concurrent wireless users per floor, RSM's network was experiencing severe congestion, leading to dropped connections, degraded performance, and mounting productivity losses.
The root cause was structural: RSM's existing wireless infrastructure had not been designed for the density of users the office now supported. Access point placement was optimised for coverage in a lower-density environment, not for managing the load of a packed professional services floor during a busy workday. As headcount and device usage grew, the gap between infrastructure capability and operational demand widened.
Any remediation needed to be executed with minimal disruption to RSM's business-critical operations. The firm's client-facing teams could not absorb significant downtime, and any installation work during business hours had to be carefully managed to avoid impacting the very users the upgrade was intended to serve.
IPGlobal began by conducting a targeted Ekahau wireless survey across RSM's affected floors. Rather than guessing at the problem, the survey produced a precise heat map of existing coverage, identified specific congestion zones and interference sources, and gave IPGlobal's engineers the data needed to redesign the network with confidence.
With the survey findings in hand, IPGlobal redesigned the wireless network specifically for high-capacity, high-density usage — repositioning access points, specifying additional APs where needed, and selecting channel configurations to manage interference across a densely populated floor environment. The design accounted not just for current user counts but for anticipated growth, building in headroom for the future.
Installation — including cabling and physical AP mounting — was executed in a planned sequence that minimised impact on RSM's working day. IPGlobal's engineers coordinated with RSM's facilities and IT teams to schedule works around peak periods, restoring full wireless service ahead of schedule and without significant disruption to client-facing activity.
RSM's wireless network was fully restored and upgraded, reliably supporting more than 250 concurrent users per floor during peak hours without congestion or dropped connections. The Ekahau survey delivered the precise diagnostics needed to design a lasting solution, and IPGlobal's phased installation approach meant RSM's client-facing teams experienced minimal disruption throughout. The resulting infrastructure is built with capacity headroom to support RSM's continued growth at the site.
IPGlobal diagnoses and resolves wireless performance problems in dense, high-usage environments — from Ekahau survey through to redesign, cabling, and full AP installation. Talk to us today.
