Every enterprise IT team runs IMAC activities constantly — installing workstations, moving servers, adding switches, changing configurations. The challenge is doing this at scale, across hundreds of locations, with zero disruption to operations.
What Does IMAC Stand For?
- Install — Deploying new hardware at a location. Unpacking, mounting, cabling, configuring, and testing.
- Move — Physically relocating hardware from one location to another.
- Add — Adding components to existing infrastructure — RAM, storage, access points.
- Change — Modifying existing hardware or configuration.
Why IMAC Programmes Fail
Most IMAC failures come down to three problems: poor planning, inadequate local resources, and no single point of accountability. When a global rollout relies on local staff with competing priorities or ad-hoc subcontractors with no standardised process, tasks get delayed and configurations drift from spec.
Running a Global IMAC Programme
- Centralised programme management — One team owns the schedule and tracks progress across all locations.
- Standardised work instructions — Every engineer at every location follows the same step-by-step process.
- Local certified engineers — On-the-ground resources who understand local facilities and access procedures.
- Real-time reporting — Task completion logged per location, per device, per engineer.
- Acceptance testing — Every installation tested against spec before the ticket is closed.
IMAC at Scale
IP Global has delivered IMAC programmes ranging from single-site installations to global rollouts covering 10,000+ devices across 190+ countries. A recent programme for a global financial services client involved 4,200 workstation replacements across 67 countries in 14 weeks — completed on schedule with a 99.2% first-time acceptance rate.