Extend the life of your Cisco, Dell, HPE, and IBM hardware at a fraction of OEM cost. Flexible SLAs, global spare parts depots, and on-site engineers — without the vendor lock-in.
OEM maintenance contracts are expensive, inflexible, and designed to push hardware refresh cycles faster than your business actually requires. When equipment reaches End of Life, OEMs withdraw support — forcing you to choose between costly replacement and accepting unprotected infrastructure. IPGlobal's third-party maintenance service breaks that cycle entirely.
We maintain hardware from all major OEM vendors — including equipment that has passed OEM EOL and EOS dates — under flexible SLAs, with a global spare parts network and certified engineers on the ground in 190+ countries. The result is 50% or greater cost savings against equivalent OEM contracts, with equal or better service levels and no vendor lock-in.
Full break-fix maintenance coverage for servers, storage, networking, and data center equipment — with defined response and resolution SLAs, pre-staged spare parts, and certified on-site engineers across 190+ countries.
A single maintenance contract covering hardware from Cisco, Dell, HPE, IBM, Juniper, NetApp, EMC, Brocade, and more — eliminating the complexity and cost of managing multiple OEM agreements and vendor relationships.
Full maintenance support for hardware that has reached OEM End of Life or End of Service — extending the productive life of your assets by years and eliminating forced hardware refresh cycles driven by OEM support calendars rather than business need.
Strategically positioned spare parts depots across 190+ countries ensure that replacement components reach your site within the contracted SLA window — without waiting for parts to be sourced or shipped from centralised warehouses.
Certified hardware engineers dispatched to your site within the contracted SLA window — with the correct parts, tools, and vendor-specific expertise to resolve faults efficiently and restore operations with minimal disruption.
Centralised management of all hardware warranties, support contracts, and renewal dates — with proactive renewal management, OEM-to-TPM transition planning, and consolidated reporting across your entire hardware estate.
Full inventory of all in-scope hardware — recording serial numbers, firmware versions, OEM support status, and current coverage levels to build an accurate picture of your estate.
A tailored maintenance plan is designed matching the right SLA tier to the criticality of each hardware component — balancing cost efficiency with operational risk tolerance.
Replacement spares for your specific hardware models are pre-staged at the depot locations closest to your sites — ready to be dispatched the moment a fault is reported.
The maintenance contract goes live — typically timed to coincide with OEM contract expiry to avoid overlap costs, with all details confirmed and a welcome pack issued to your team.
24/7 fault logging, rapid engineer dispatch, monthly performance reporting, and proactive contract management — all delivered through a single point of contact for the life of your agreement.
Third-party maintenance contracts with IPGlobal consistently deliver 50 to 80 per cent cost reduction against equivalent OEM support — freeing budget for strategic IT investment rather than vendor-inflated support fees.
We match OEM SLA tiers — including best-in-class 4-hour on-site response — backed by globally distributed spare parts depots and certified engineers already positioned near your sites.
Spare parts depots and certified engineers across 190+ countries — delivering consistent SLA performance whether your hardware is in a London data center or a remote branch in Southeast Asia.
We support hardware that OEMs have withdrawn from their maintenance catalogue — eliminating forced refresh cycles and giving you complete control over your asset lifecycle strategy.
A single contract covers your entire multi-vendor hardware estate — simplifying procurement, consolidating invoicing, and eliminating the complexity of managing multiple OEM relationships.
IPGlobal's vendor-neutral approach means you choose how long you maintain existing hardware and when you refresh — driven by business economics, not OEM support calendars or sales targets.
Third-party maintenance is hardware support delivered by an independent provider rather than the original equipment manufacturer (OEM). TPM providers like IPGlobal maintain, repair, and supply spares for hardware from multiple OEM vendors — typically at 50 to 80 per cent less than the equivalent OEM contract cost. Unlike OEM support, TPM providers will also maintain equipment that has reached End of Life (EOL) or End of Service (EOS) — extending the useful life of hardware assets without forcing premature replacement cycles.
IPGlobal provides third-party maintenance for hardware from all major OEM vendors, including Cisco, Dell, HPE, IBM, Juniper, Lenovo, NetApp, Brocade, Hitachi, Aruba, Oracle, and EMC. Supported equipment types include servers, SAN and NAS storage arrays, network switches and routers, optical transceivers, UPS systems, and specialist data center appliances. If your hardware is not listed, contact our team — our coverage is extensive and we regularly onboard new equipment types.
Yes — this is one of the most significant advantages of third-party maintenance. When OEMs withdraw support from older hardware models, organisations face a choice between costly forklift upgrades or accepting unsupported equipment. IPGlobal maintains a comprehensive inventory of spares for EOL and EOS equipment, ensuring that your hardware continues to receive the same response times, engineer quality, and SLA performance as current-generation equipment — often for years beyond the OEM support window.
IPGlobal offers a range of SLA options to match your operational requirements — including 4-hour on-site response, next-business-day (NBD), and same-day options depending on equipment criticality and location. SLAs are defined at the contract level and can be mixed across your hardware estate — applying 4-hour SLAs to critical infrastructure while using NBD for less critical assets. All SLA performance is reported monthly, with financial remedies defined in the contract for any breaches.
IPGlobal operates a global network of spare parts depots positioned to support our 4-hour and NBD SLA commitments across 190+ countries. Parts are pre-staged in the locations closest to our clients' hardware, ensuring that engineers arrive on-site with the correct replacement components rather than waiting for parts to be shipped after a fault is identified. Our inventory management team continuously monitors parts availability and replenishes stock to match your hardware profile and SLA requirements.
Transitioning to IPGlobal is straightforward. We begin with a full asset audit — inventorying all in-scope hardware, recording serial numbers, firmware versions, and current support status. We then design a coverage plan that matches your SLA requirements and provides OEM to TPM transition dates aligned to your existing contract renewals. Many clients switch at the point of OEM contract renewal, avoiding any overlap costs. The full transition is managed by a dedicated account manager and typically completes within four weeks.
Talk to an IPGlobal hardware maintenance specialist today. We'll audit your estate, identify savings opportunities, and provide a no-obligation proposal within 48 hours.
