Single-contract hardware maintenance across your entire multi-vendor IT estate, Cisco, Dell, HPE, NetApp, and more, managed through one account team.
Managing hardware maintenance contracts with multiple OEMs is a significant drain on IT procurement and operations teams. Renewal cycles, escalation paths, support portals, and invoices all differ by vendor, creating risk and wasting time. IP Global's multi-OEM hardware support service solves this by consolidating your entire estate under a single, intelligently managed agreement.
Whether your environment spans Cisco networking, Dell compute, HPE storage, and NetApp arrays, or any other combination of 100+ supported brands, IP Global provides a unified support experience with consistent SLAs, a single account team, and a consolidated monthly invoice.
Full break-fix and preventive maintenance for Cisco routers, switches, firewalls, UCS servers, and wireless infrastructure. IP Global's Cisco-certified engineers hold CCNP and CCIE-level qualifications and maintain extensive Cisco spare parts inventories for rapid fault resolution.
Comprehensive maintenance for Dell PowerEdge servers, PowerVault storage, and Dell EMC storage arrays including Unity, VNX, and Isilon platforms. Our engineers handle hardware faults, firmware management, and component replacement under agreed SLAs.
Expert maintenance for HPE ProLiant servers, HPE Nimble and 3PAR storage, and HPE network switching. IP Global engineers are HPE-certified and supported by genuine and compatible HPE spare parts across our global depot network.
Certified maintenance for Juniper Networks routers, switches, and firewalls, alongside Aruba (HPE) wireless and switching infrastructure. Juniper JNCIP and Aruba-certified engineers provide expert fault diagnosis and rapid hardware replacement.
Specialist maintenance for NetApp FAS, AFF, and E-Series storage platforms, alongside Pure Storage FlashArray and IBM storage systems. Drive replacements, controller failures, and cluster rebuilds are handled by storage-certified engineers with relevant platform expertise.
For organisations with complex, heterogeneous IT environments, IP Global provides a dedicated estate management service, mapping all assets, tracking end-of-life dates, managing SLA performance, and providing a single consolidated view of your entire hardware support programme.
Full discovery of your hardware estate, every asset, serial number, OEM brand, and existing contract is catalogued and assessed.
Assets are mapped to IP Global's support capabilities per vendor, with SLA options and coverage tiers assigned to each hardware group.
A single, consolidated maintenance agreement is drafted covering all vendors, locations, and SLA tiers in one legally simple document.
All hardware is onboarded to IP Global's service management platform, with 24/7 NOC monitoring and a single service desk contact active from day one.
Quarterly performance reviews deliver a unified view of SLA compliance, incident trends, and cost across your entire multi-vendor estate.
From global leaders like Cisco and Dell to specialist brands like Brocade and Pure Storage, IP Global's support capability spans the full breadth of enterprise IT hardware.
Replace dozens of individual OEM agreements with one clear, comprehensive maintenance contract. Simpler procurement, simpler renewal, simpler escalation.
One monthly invoice covers your entire hardware estate, making budget management, approval workflows, and cost allocation significantly easier for finance and IT teams.
IP Global maintains active engineering certifications across all 100+ supported OEM brands. The engineer dispatched to your Cisco fault will be Cisco-certified, not a generalist.
Multi-OEM consolidation delivers average savings of 50–70% compared to the combined cost of separate OEM contracts, freeing substantial IT budget for strategic priorities.
Consistent multi-OEM support across 190+ countries and 4,348+ cities. The same contract, the same SLAs, and the same account management team, wherever your infrastructure lives.
Multi-OEM hardware support is a single maintenance contract that covers hardware from multiple original equipment manufacturers under one agreement. Rather than managing separate support contracts with Cisco, Dell, HPE, NetApp, and other vendors, IP Global consolidates everything into one contract, one account team, and one monthly invoice. This dramatically simplifies IT procurement and vendor management.
IP Global supports 100+ OEM brands including Cisco, Dell, HPE, Juniper, Aruba, NetApp, IBM, Lenovo, Brocade, Pure Storage, EMC, and many more. We cover servers, network switches, routers, firewalls, SAN and NAS storage arrays, UPS systems, and peripheral hardware. If it has a serial number and a support contract, we can likely maintain it.
A single multi-OEM contract eliminates the administrative overhead of managing multiple vendor relationships, renewal dates, escalation paths, and invoices. You gain a single point of accountability for all hardware faults, consistent SLAs regardless of vendor, and a unified view of your maintenance spend. Most organisations also achieve significant cost savings compared to maintaining individual OEM contracts.
IP Global manages the transition seamlessly. We audit your current OEM contracts, identify renewal dates, and build a migration plan that avoids coverage gaps. Where OEM contracts still have term remaining, we can overlap coverage and consolidate at renewal. Our onboarding team handles all asset registration, portal setup, and engineer briefings before go-live.
Yes. IP Global applies the same SLA framework across all supported OEM brands within your contract. Whether a fault is raised on a Cisco switch or a NetApp storage array, the same response time commitment, escalation path, and reporting process applies. This consistency is one of the key advantages of consolidating to a multi-OEM support model.
Organisations switching to IP Global multi-OEM support typically save 50–70% compared to the combined cost of individual OEM maintenance contracts. Savings increase with estate size and diversity. We provide a detailed cost comparison analysis as part of the free scoping process, so you can see the financial impact before committing to any change.
Talk to an IP Global multi-OEM specialist today. We'll audit your current vendor contracts and deliver a no-obligation consolidation proposal within 24 hours.
